Chris Smith of 4BC speaks with Justin Herald, Managing Director of “Major Motivation” about why we have bad customer service in Australia.
“Ninja Service”… like Marcel Marceau they say nothing, no engagement you know they are there but like Ninja’s you can’t see them
“Skelton Service”… no cashiers open… then three people stand around to send you to the self service checkout
“Fools Gold Customer Service”… Ring hear about how they love you but you wait on hold for forty five minutes
“One Size Fits All”… hello how are you, hello how are you, hello how are you… said to everyone… but no real interest shown… sales service is apathetic
Recorded Program… on demand 2GB. http://www.2gb.com/audioplayer/206961 Well worth a listen!